Refund policy

At Virgin Brew House, customer satisfaction is important to us. However, due to the nature of our products (consumables), we do not accept returns.

1. No Returns

• Once delivered, products cannot be returned or exchanged.

2. Refunds (if applicable)

• Refunds are only applicable in the following cases:

  • Wrong product delivered

  • Damaged product on arrival

3. Refund Process

• To request a refund, please email us within 48 hours of delivery at virginbrewhouse@gmail.com with your order ID, proof of issue (photo/video), and details.

• Once verified, refunds will be processed to your original payment method within 5–7 business days.

4. Non-Refundable Cases

• Change of mind after purchase

• Incorrect shipping details provided by customer

• Delay in delivery due to courier partner