FAQ
1) How can I contact your customer service team?
For customer service inquiries only, please mail us at virginbrewhouse@gmail.com
2) I emailed your customer service team. When will I receive a response?
Our customer service team aims to respond to all emails within 24–48 hours.
3) How long will shipping take?
All orders are dispatched within 1–3 business days from our warehouse after receiving the order.
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Shipping estimates are 3–5 days depending on your location and courier option chosen.
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Please note: Shipping may take longer during public holidays, peak seasons, or unforeseen courier delays.
4) Do you offer returns and refunds?
Yes. Please check our Product Return & Refund Policy page for detailed information.
5) What if I receive a damaged product?
Please mail us at support@virginbrewhouse.com with your order number, including photos/videos of the damaged product.
👉 Note: The product must be unused, sealed, and in original packaging.
6) Will customs and taxes be included in the product price?
For Indian customers: All prices include applicable GST.
For international orders: Import taxes, duties, or customs charges (if any) are not included in the product price and must be paid by the customer. Please check with your local customs office for details.
7) Do you offer discounts and promotions?
Yes. We offer regular discounts and promotions.
👉 Sign up for our newsletter to stay updated on exclusive offers and seasonal deals.
8) Why hasn’t my tracking status been updated?
Don’t worry! Tracking details may take up to 24 hours to update after shipment. If it still doesn’t update, please contact our support team.
9) Is it possible to change or cancel an order?
Please contact us immediately if you want to change or cancel your order.
⚠️ Once the order has been processed and shipped, we cannot make changes or cancellations.
10) What payment gateways do you provide?
Currently, we support secure online payments through trusted gateways like UPI, Credit/Debit Cards, Net Banking, and Wallets.